My family recently traveled to Riviera Maya and stayed at the Hard Rock. The entire trip was planned by Ontourtravel. I have been all over the world, and have used many travel agents. I have to say that she is by far, the best I have ever used. From start to finish, everything was so professional. We had no issues at all during our trip. From the moment our private car picked us up at the airport, we knew we were in for a week of pure bliss. She will book ALL of Our trips from now on!